
Old Town White Coffee? No No No.... is George Town White Coffee! Everything looks the same like Old Town, the most successful local franchise, From the Logo to the interior design, GeorgeTown is trying to imitate what Old Town is having. Trying to confuse consumers. Talking about this cafe, it is located just right in front of Pacific Komtar, Penang and officiated last few days by Penang Chief Minister YAB Tuan Lim Guang Eng.

I was there for lunch after our pre-wedding shoot at Penang Chinese Town Hall with Nicholas and Min Xiang. Nick did blog about it yesterday. Our initial plan was to walk around the newly open Pacific Komtar. Since there was a New Cafe open just in front of Pacific Komtar, why not we have a try? That's how we were at GeorgeTown White Coffee.
As mentioned by Nick, the cafe looks Big and Pretty. I agred with that too. But come to service, I gonna pengsan. Looking at the staffs, the 1st thing I will comment is, they will the approach the customers. They are not freindly enought, late to present their Menu, slow in Moving and the most important thing which I observed is, they're not well trained.
We were told that the system was down and unable to process our order immediately. The cafe compensated us with a plate of Kuih.
Comes to the Menu, mostly same as what Old Town Cafe is offering but George Town White Coffee offers more Local Penang Food. Price looks reasonable but of course not as cheap as hawker foods at the roadside.


We ordered 2 GeorgeTown White Coffee, 1 Chocolate Drink (shown as above), 1 Nasi Lemak and 2 Nasi Rendang. Personally, i would prefer Old Town White Coffee.

After 20+ minutes we waited, we rasied up our hands but it took a few minutes for them to come to us. Minus 1 mark again. Furthermore, when we asked how long shall we wait again for our meals, the malay girl said she will check for us but in the end, never come back to us. Minus another 1 mark. I was very fed up at that time becuase I was late tyo my tuition class again due to this stupid slow response to our request and order.
After another 5 minutes of waiting, I've decided not to wait since I was late for the class. I felt guilty to my students when I'm not punctual. We headed to the counter and cancelled our meals. We just paid our baverages in stead. Of course, we will complaint on their service. Again, they keep on saying sorry, our system was down. To me, running a cafe/ restaurant always have to be well trained for the backup plan what if the system is down. Do not rely too much on computer nor system. Always have a backup plan in order to satisfy the customers.
I am sure there is a room of improvement for this cafe if they wish to go on smoothly and success in the near future. 1st thing they have to do is to train the staffs to move a little fast instead of walking slowly. Your boss hired you to work not to shop in the shopping complex. Always serve the customers with your SMILE.
At that moment, I was wondering and ask Nick and MX " Let's try what if we just run away from the cafe after our dirnks and see whether they will chase us or slow moving like a turtle?" " We never have this kind of experience before right?" :)
Hopefully, they can improve themselves. Will I revisit this cafe? It depends on whether this cafe has improve their Service or not as well as provide WIFI service!